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Administration Assistant

2 weeks ago

Singapore Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing
- Job Description:

- Accounts & Finance
- Update designated tracker as request forms come in for transcription wordcount, on‑time delivery (date and time of creation of transcripts) Assist in transcript production & prepare month-end reports Invoicing for State Courts (StateCrt) & clients
- Prepare & send invoicing details to Finance team to draft
- Review and confirm invoice details before Finance issue the invoice to StateCrt & clients
- Submit invoices via designated platforms if required
- Liaises with clients on invoice status
- Update error notification tracker and track error penalty credit notes to StateCrt or clients Consolidate all turnsheets and crosscheck transcriber wordcount under StateCrt and other work done by SC team; Send consolidated turnsheet and reports to Finance team for charge-backs and payouts. Take on any ad hoc responsibility within the scope of this role as required
- Administration
- Ensure transcripts are produced and prepared for release to parties as per due date, including archive files, labels, collection forms, CDs Handover transcripts and CD to clients; return documents/CDs given by clients (ensure collection forms are correctly signed and hand over acknowledgement forms to designated unit (CRS) once all transcripts are released to requesting parties) Check due date mails sent to clients and ensure accuracy of information End-to-end handling of error audits done by StateCrt and tracking error penalty Act as backup for Manager
- Update turnsheets and assign work to transcribers
- Liaise with clients
- Merge transcripts and do second level quality checks
- Send final transcripts to Production
- Save final transcripts in StateCrt server
- Undertake transcript amendments
- Liaising with clients for the download and upload of audio files, case documents, and / mailing of transcripts
- Attending to case requests from ordering parties (Update Diary, due dates, case summary, case folder etc) and following up with clients for documents etc
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us