Customer Success Manager Apac

3 days ago

Singapore Informa Intelligence Full time

Company Description

Informa Intelligence, part of the FTSE 100 Informa Group, provides data, intelligence and insight to clients globally. Informa Intelligence has 2500 staff in 60 locations across the globe with significant coverage in the USA and a large central London UK office. We have over 100 product lines spanning five key industry verticals: Pharma, Finance, **Lloyd's List Intelligence**, Asset Management and Construction with dynamic and evolving plans to significantly grow the portfolio of products and customers.

The Lloyd's List Intelligence Customer Success team is an enthusiastic, flexible team who are always pushing themselves to understand their customers and how our services can enable them to be successful. The team spans 3 global regions and is supportive and collaborative to resolve issues and engage with customers. Our success is measured by performance SLA, increasing our customer usage and developing leads along side account managers.

**Job Description**:
In this role you will be expected to:

- Manage APAC Customer Success Team to deliver a world class Customer Service
- Develop and implement plans to proactively drive customer success in your region
- Exceed team, personal metrics and contribute to objectives of your Division
- Lead by example and COACH team in all forms of Client communication
- Take the lead in continuous improvement projects
- Drive usage and satisfaction for all customers to exceed KPI's
- Deputise for the Head of Customer Success when necessary

**Qualifications**:

- Coaching and management skills
- Lead by example, motivational with a focus on developing talent
- Ability to listen, articulate complex solutions in a simple and coherent manner
- Strong inter-personal and communication skills
- Outgoing, confident and engaging
- Self-critical and able to take on board advice and constructive criticism
- Quick learner able to learn new systems and processes Presentation Skills
- Problem solving and critical planning

Additional Information
**Who we are**:
Our customers across the Maritime Industry, from governments to Fortune 500 companies, all rely on the critical advantage our intelligence delivers, from on-the-ground reporters and powerful, market-leading data to help mitigate and minimize risk during times of crisis and discover new business opportunities.

Our globally connected analyst team delivers deep data, timely insights, case reporting and highly respected analysis of market developments as well as valuable forecasting and consulting capabilities.

Our mission is to provide a valuable advantage across 6 key industries within the Maritime sector. From news and insight, vessel tracking and casualties; Lloyd’s List & Lloyd’s List Intelligence remains the most trusted intelligence source in global Maritime space, as it has been since 1734.

**Why work for Informa?**
- 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday
- Work with a high quality of specialist products and service
- Friendly staff who are all “expert’s experts” and additional training for development
- Life assurance
- Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
- 5% Pension match
- Share-Match options - become a shareholder
- Regular Social Events and Networking opportunities

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