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Customer Success Manager Apac

3 weeks ago

Singapore TeamViewer Full time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.

**Job Description**:
Be part of the creative APAC Solutions Engineering team which focuses on developing innovative solutions for our customers that suit their needs. We are looking for a Customer Success Manager to support our team in various tasks and projects related to our Operational Technology (Augmented Reality solutions) and Information technology (Remote Connectivity solutions). Strengthen your team by sharing your knowledge with your team members and drive the company forward by bringing a keen interest in technology, entrepreneurial spirit and a clear goal focus.
- Specify requirements together with the customer and set up a project plan for the implementation of our solution(s)
- Act as a functional expert of our TeamViewer Augmented Reality and Remote Connectivity solutions
- Manage and oversee successful deployment of our innovative software solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments
- Control user acceptance and system integration tests before our solutions are rolled out
- Provide resourcing, estimates, scheduling, and coordination during all project phases and drive the roadmap and development with Project Engineers and Product/Engineering teams
- Manage the technical relationship with the customer ever after the implementation, with a focus on creating upsell potential
- Act as a mediator between customers and TeamViewer and align on milestone results with the customer
- Continue with each of your customers to identify upselling potential

**Qualifications**:

- Minimum 5 years work experience in roles such as Technical Program Management/Technical Project Management/Engagement Management/Customer Success
- Experience working in close customer collaboration paired with excellent communication skills, and the ability to effectively communicate at all levels
- Openness to travelling at least 20% of the time
- Fluency in English is mandatory, further APAC languages such as Japanese, Korean, Mandarin are a great plus
- Proven ability to understand the big picture and quickly comprehend complex relationships in dynamic organizations
- Enthusiasm for acting as team player, especially when it comes to cross functional teams paired with passion to work independently, assuming holistic responsibility for a project when needed

Additional Information
- Contract location is **Singapore**:

- Competitive compensation package including company bonus, stock-based options, and regular salary reviews
- Hybrid working arrangement
- Opportunity to attend events including the F1 and Manchester United games, as well as quarterly team events and company-wide celebrations
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.