Application Service Desk Specialist

5 days ago

Singapore Avaloq Full time

Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Job Description**:
**Your Team**

The Application Service Desk Specialist will be working in the Service Centre APAC team and support key stakeholders with the objective of delivering high-quality and effective client service activities that meet the client needs and requirements.

**Your mission**:

- Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
- Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
- Manage the requests life-cycle including closure and verification
- Manage service, access and authorization requests
- Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
- Inform clients and/or management in case of service interruptions or planned maintenance activities
- Provide statistics and reports to management and internal/external clients
- Support internal/external clients in using the Ticketing Tool
- Monitor and escalate procedures relative to the appropriate SLA
- Provide management information and recommendations for service improvement
- Identify and contribute to problem identification

**Qualifications**:
**What you need**
- Academic degree relevant to Banking, Information Technology or Computer Science
- 3 to 6 years of functional experience in IT Service Operation
- Excellent analytical and problem-solving skills
- Strong in communication, able to relate to relevant internal and external stakeholders along with end users
- Strong organizational skills, ability to handle multiple assignments simultaneously and effective escalation management skills
- Capable of dealing productively with stressful situations

**You will get extra points for the following**
- Experience working within a matrix-style structure
- Experience with Avaloq Banking System
- Avaloq Banking Suite Foundation
- ITIL certification

Additional Information

We offer high flexibility in regard to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

**Don’t be shy - apply**

**Note to Agencies**: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

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