Library Officer

2 weeks ago

Singapore NLB National Library Board Full time

[What the role is]

To provide reference and research information services that are timely, useful and accessible to the library users through the provision of reference and customer services, management of Singapore’s heritage collection/content, promotional, administrative activities and projects so as to contribute towards the achievement of NLB’s mission and vision.

[What you will be working on]

Library and Reference Services
- Provide relevant and timely reference and information service to library users onsite as well as via CRM database.
- Conduct information literacy, class visits, tours and user education session (on rotational basis).

Reading Room Operations from Levels 7 to 13
- Ensure that NL Reading Room operations are well maintained in good condition to meet both operational and customers’ needs.
- To be involved in projects relating to Reading Rooms set-ups and new services.

General Administrative Support
- Provide support in library operations such as planning of rostering duties, assisting in ISO 9001 annual certification or audit exercises, compiling reports and statistics, financial matters, system, and administrative support etc.
- Serve these roles in rotational basis: minute taker for department weekly meeting, fire warden, staff welfare representatives and NL representatives for ALG programmes/activities
- Compile and collate statistics and reports relating to scope of duty

Supervise support staff including part-time staff in Reference Service:

- Monitor performance according to Service Standards by providing feedback and guiding new hires via on-the-job training

Collection Maintenance Works
- Assist Librarians and Collection Heads in collection maintenance matters in accordance with the SOP which include weeding, reworks, binding and book displays.
- Compile collection management/development reports.
- Support in collection maintenance work and ensure the library’s collection is relevant and up-to-date

Content Development and Projects (on assignment basis)
- Maintain quality content on documents, webpages, databases and files updating and indexing of articles

[What we are looking for]
- 3 to 5 years of relevant working experience in NLB frontline service
- Proficient in speaking and reading in Tamil Language is required as the incumbent will also be required to handle Tamil Collections
- Meticulous and self-driven, with the abilities to manage operational matters especially in problem solving and meeting researchers’ information needs
- Contribute towards the achievement of NLB mission and vision and positive feedback from researchers especially in establishing LKCRL’s role as a centre of scholarly research on Singapore and Southeast Asia
- Appreciates operational challenges, service gaps with the abilities to find workable solutions
- Work as a team and contribute to positive team spirit amongst colleagues

Successful applicants will be appointed on a two-year contract in the first instance.

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