Communication Centre Agent

1 week ago

Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

**A World of Opportunities Awaits**

**Company Name: Dusit Thani Laguna Singapore**

**Job Title: Communication Centre Agent**

**JOB DESCRIPTION**
- Reporting to Assistant Front Office Manager, this role is responsible to ensure that all calls received are answered quickly and that a prompt follow-up is done correctly. Their tone of voice, politeness & dynamism must be outstanding.
- Manage Communication Center and deliver the highest quality of standards.
- Receive all the calls from outside the resort and coordinates the internal calls.
- Ensure that all tasks performed are procedurally correct, timely, and of consistent quality.
- Act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- Handle Wake-Up Calls, Guest Messages, In-Room Dining orders.
- Responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.

**JOB REQUIREMENTS**
- Minimum Certificate in hotel management, Business Administration, or relevant discipline.
- Minimum of 1 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Good knowledge of Microsoft Office programs.
- Enthusiastic and self-motivated

**BENEFITS**
- Company Transport Pick-up/Drop-off Provided
- Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
- Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

Dusit Thani Laguna Singapore also offers many other career opportunities in our operations that might be of interest to many others. We are delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us **TODAY

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