Service Technical Support Engineer

1 week ago


Singapore Vertiv Full time

**TECHNICAL**
- Render Onsite and phone assistance to customers and fellow associates
- Support Customer Engineers for technical service issues/problem onsite.
- For Maintenance, troubleshooting, Installation, testing, commissioning, troubleshooting and repair
- Prepare technical notes, preliminary and final root cause analysis report
- Must have a one year technical experience with Chiller Systems.
- Preferably have experience working in Data Center
- Provide technical training to MU Customer Engineer and partner Service Engineer.
- Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

**PERFORMANCE**
- Capable of making strong decisions, technical and commercial, under pressure.
- Ability to communicate with all level within the organization.
- Conduct themselves in a high degree of professionalism, and of service delivery.
- Ability to handle stressful situations and provide calming effect to customer.
- High level of diplomacy when interacting with internal and external customers.
- Maintain productive utilization rate according to company guidelines
- Complete all work in an efficient and timely manner.
- Operate in safe manners in accordance with company guidelines.

**CUSTOMER SATISFACTION**
- Provide proper and adequate communication to internal and external customer.
- Strive to provide all customers a "first time fix" for their equipment.
- Attend customer meeting as required.

**Requirements**:

- Graduate of BS Mechanical / HVAC / Electrical Engineering
- With 3 year HVAC/ Thermal Experience
- Proficient in MS OfficeAutocadd, MS Office.
- advanced diagnostic and troubleshooting Mechanical and Electrical Equipment with specific experience with Chiller systems
- Good Communication Skills on Local and English Languages

**OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.**

**OUR STRATEGIC PRIORITIES**
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength

**OUR BEHAVIORS**
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development



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