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Technical Service Representative

2 weeks ago

Singapore This is an IT support group Full time

We are an IT support group seeking a skilled Desktop Support Engineer to join our team. The successful candidate will be responsible for maintaining the company's computer hardware, software, and network systems.

The job requires excellent technical skills and experience in providing technical assistance to employees. Key Responsibilities:

  • Providing technical support to employees on site and remotely.
  • Setting up laptops and virtual phones for new staff.
  • Troubleshooting and resolving technical issues with desktop systems, software, and network connectivity.
  • Collaboration with vendors to resolve hardware and software issues.
  • Documentation and maintenance of technical procedures and policies.

Requirements:

  • Diploma in Engineering, Computer Science/Information Technology or its equivalent.
  • At least 1 year of experience in a technical service role.
  • Technical skills in Microsoft Windows, desktop hardware, desktop software application, and network environments.
  • Knowledge with user setup on Active Directory, Exchange, and SharePoint would be advantageous.