Technical Support Analyst

1 week ago


Singapore This is an IT support group Full time

This IT support group is seeking a skilled Desktop Support Engineer to provide technical support and assistance to our customers. The ideal candidate will have excellent communication skills, with the ability to explain technical concepts in a clear and concise manner.

Job Summary:

  • Installation and configuration of OS and applications
  • Troubleshooting and resolving desktop incidents
  • Handling printer problems at users' desktops
  • Performing workstation OS patching and Anti-virus patching
  • Assisting in providing technical information and knowledge
  • Procurement of IT desktop/laptop equipment and updating of Assets
  • Managing delivery/shifting/install PC and printers to locations

Requirements:

  • NITEC/Higher NITEC in Information Technology or equivalent
  • Good knowledge of MS Office tools installation & troubleshooting and printer support
  • Basic knowledge of Active Directory and SCCM
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Solid troubleshooting skills on Windows operating systems


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