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Technical Support Analyst for Banking Operations

3 weeks ago

Singapore Hirewand Full time

We are seeking a talented Technical Support Analyst for Banking Operations to join our team at Hirewand. As a key member of our team, you will provide level 2 support for the core banking system and work closely with technical IT specialists to ensure seamless integration with our existing enterprise application ecosystem.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will also possess excellent communication and collaboration skills, with the ability to work closely with cross-functional teams.

  • Main Responsibilities:
  • Provide level 2 support for the core banking system.
  • Collaborate with technical IT specialists to ensure integration with our existing enterprise application ecosystem.
  • Contribute to analyzing, resolving, and providing technical support.
  • Maintain a high standard of delivery quality.
  • Participate in technical discussions and propose solutions based on industry best practices.
  • Prepare and maintain support functional documentation with process flows, user stories, functional test cases, integration tests, etc.

Required Skills and Qualifications:

  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Knowledge of UNIX servers and applications built on JAVA/J2EE in a Unix environment.
  • Knowledge of WINDOWS servers and applications management in a Windows environment.
  • Understanding of Relational Database Systems like Sybase, ORACLE, and MSSQL.