Support Analyst

5 days ago

Singapore CAREER ZOOM PTE. LTD. Full time

**Client **is a large International Investment Bank. They are looking for a support analyst to join them

**Main responsibilities
- Understand the key concepts and methods of support functions within the Bank. Understand the scope of support within the department.
- Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
- Provide Level 3 support, mainly using SQL skills
- Analysis and resolution of issues in PROD as they arise.
- Be in the forefront of communications and maintain good relationship with IT and business stakeholders. SQL Stored procedures/coding, SQL View creation and management
- Specific support working hours and on-call:

- Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)
- The Support Analyst will work during normal Singapore office time
- Quarterly closing months (Jan-Apr-Jul-Oct)
- Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month

**Qualifications and Profile
**Work Experience**
- At least **3 years **of work experience in MS-SQL development
- Having good experience on issues and root causes analysis
- Having good ability to express and explain with both technical and normal terms verbally or in writing,
- Having good experience in managing incidents, requests and problems resolution, Understand concepts of IT Production environment and deployment process,

**Technical**
- Relational databases - MSSQL
- XML PowerShell is a plus

**Functional**

General banking, finance and investment banking understanding and knowledge

**Other Professional Skills and Mind-set**
- Strong organizational and communication skills
- Strong sense of ownership and drive with customer focus
- Strong ability to analyze and summarize
- Strong interpersonal skills
- Skilled in providing oversight and mentoring team members Team Player mindset

**Requirements**:
As above

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