Support Analyst

2 weeks ago


Singapore CoreTRM Full time

Due to rapid expansion and business needs, we are now looking for a
**support analyst **in Singapore to assist clients using our platform.

**Responsibilities**
- Log all support issues in the company issue tracking system
- Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
- Perform ongoing configuration of support issues
- Work with new clients to ensure smooth transition from implementation to support
- Resolve or explain issues to client satisfaction
- Escalate issues to the development team when appropriate
- Raise change requests for platform enhancements
- Liaise with CoreTRM product developers on changes and enhancements
- Follow CoreTRM standards, procedures, and policies
- Provide cover for other support analysts (including overseas ones) when needed.
- Other ad-hoc duties if needed

**Requirements**:

- IT Knowledge/skills is helpful but not a must
- Understanding of oil trading is helpful but not a must
- Excellent communication and analytical skills
- Ability to thrive in a very fast-paced and dynamic environment



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