Client Onboard Operations Specialist

The Client Onboard Operations Specialist is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:
Responsible for KYC and account opening documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior client service and resolution of client issues.
Performs day to day management of the account opening and maintenance processing and credit documentation review including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
Establishes and maintains close working relationship with internal clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
Understands new client requirements and ensure adequate support to new client requirements and initiatives.
Monitors customer satisfaction and service level and drive process changes.
Ensures a strong and robust processing environment with effective controls.
Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

**Qualifications**:
2-5 years of experience in KYC and Account Opening Documentation review, Account Maintenance and Credit documentation.
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
Proficient in Microsoft Office Applications.
Consistently demonstrates clear and concise written and verbal communication skills.
Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

**Education**:
Bachelor’s/University degree or equivalent experience.
--------------------------------------------
- **Job Family Group**: Customer Service
--------------------------------------------
- **Job Family**: Institutional Client Onboarding
-------------------------------------------------
- **Time Type**: Full time
-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting