Client Onboarding Specialist

13 hours ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and regulatory requirements are met.

**Key Responsibilities**:

- Manage the full client onboarding process, from initial contact to account activation.
- Collect, review, and verify all necessary client documentation and information.
- Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence) regulations.
- Liaise with internal teams such as Compliance, Legal, and Operations to ensure timely and accurate onboarding.
- Maintain accurate records of client interactions and onboarding progress in the CRM system.
- Provide ongoing support to clients during the onboarding process, addressing any inquiries or issues promptly.
- Assist in the development and implementation of onboarding procedures and best practices.
- Monitor onboarding metrics and report on progress and potential areas for improvement.
- Keep up-to-date with regulatory changes and industry best practices related to client onboarding.
- Ensure a positive client experience by delivering exceptional service throughout the onboarding process.

**Qualifications & Experience**:

- Bachelor’s degree in Finance, Business, or a related field.
- 2-5 years of experience in client onboarding, preferably in the financial services industry.
- Strong knowledge of KYC, AML, and CDD regulations.
- Excellent attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Proficient in using CRM systems and other onboarding-related software.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.

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