
Client Onboarding Specialist
1 week ago
Overview
Join to apply for the
Client Onboarding Specialist
role at
eToro .
eToro is the trading and investing platform that empowers users to invest, share, and learn. The platform supports 40 million registered users from 75 countries and is available in 20 languages. eToro is an innovative, fast-growing business listed on Nasdaq in May 2025 with over 1,500 employees across more than 10 offices worldwide.
This role is based in our Singapore office. Candidates must have full working rights in Singapore.
What will you be doing?
Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro.
Follow up on leads generated through marketing campaigns, referrals, or inquiries.
Identify customer needs and provide tailored solutions that meet their requirements.
Provide general market updates and demonstrate understanding of the financial markets and products.
Handle inquiries and verification of accounts, share our products and services, provide prompt and professional responses to customer questions, and build strong customer relationships over the phone.
Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
Achieve or exceed individual and team daily, weekly, and monthly targets to meet KPIs in Service Quality Standards and Balanced Scorecard.
Requirements
Proven experience in telesales, customer service, or a related role.
1-3 years of total experience in financial services; telemarketer/customer success experience is advantageous.
Proficiency in Chinese (written) and Mandarin conversation.
Strong verbal communication and active listening skills.
Ability to handle high call volumes while maintaining quality and professionalism.
Goal-oriented mindset with the ability to handle objections and close deals effectively.
Excellent problem-solving skills and a customer-first mindset.
Highly motivated and sales-driven individual who is also an excellent team player.
Proficient in using CRM systems and Microsoft Office applications.
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
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