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Restaurant General Manager
2 weeks ago
**Summary**:
You will be a key lead member of our vibrant team, responsible for leading, curating and crafting an array of premium cuisines, and providing exemplary customer service. Your role will involve leading and managing the team, training junior, and ensuring a seamless operation to enhance our guests' dining experience.
**Key Responsibilities**:
- Ensures the efficient and profitable management of the restaurant
- Keeps the CEO of The Restaurant up to date with relevant issues in the restaurant and gets their input and advice where necessary
- Ensures that the stock take figures are completed and accurate as per company requirements
- Covers for floor supervisors during emergency vacations and Ad-hoc leaves
- Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
- Supervises the opening & closing of the restaurant
- Ensures the proper cleaning and lighting and the uplift of all restaurant areas
- Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
- Maintains safe working conditions for employees and customers; resolves safety concerns quickly
- Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
- Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
- Manages the restaurant staff working schedules
- Motivates and develops staff, in order to encourage their professional development
- Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
- Handles guest problems and complaints and grievances
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
- Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
- Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
- Work closely with the Executive Chef and Back-of-House team in ensuring smooth service.
- Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups
- Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities
- Develop, train, and promote employees with potential to grow within the outlet
- Ensure adherence to policies and procedures outlined in Employees’ Handbook and training materials
- Uphold stringent customer service standards upheld by management and to propose improvement plans to mitigate shortfalls
- Review customer service standards audit with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience
- Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
- Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
- Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews
- Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preferences and needs.
- Work closely with the Executive Chef to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
- Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
- Develop and execute a marketing strategy with the Management Marketing Team to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.
- Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
- Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.
- Work closely and lead restaurant team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with CEO.
- Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
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