Head of Digital Products

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

The Head of Digital Products is responsible for maximizing the value of the product and the work of the development team(s). To lead our Digital Product Owners to work closely with the Proposition/Product Managers to administer the backlog and will also be responsible for driving the delivery of the technical solution, managing external clients, diagnosing and resolving difficult problems through the team for the customers and business stakeholders alike.

In addition, this role will work closely with the commercial and proposition teams in understanding customer need and market potential and converting it into digital solutions aligned to organisational success metrics. This role will bring alignment for viable ideas to help business goals and communicate consumer needs into new product features for the team to design and develop.

This role will bring alignment for viable ideas to help business goals and communicate consumer needs into new product features for the team to design and develop.

This role will:

- Lead a delivery team of digital product owners, engineering managers, development teams and UX/UI designers to design, develop, deliver and manage digital products.
- Be responsible for the management of internal digital products (e.g., website, mobile app, web analytics, chatbot and customer portal, etc).
- Own the vision, deliveries, and KPIs through digital product development such as usability stats and performance metrics to continue improving and promoting product usage
- Drive the digital product roadmap, aligned with our commercial and proposition intentions, included but not limited to B2B, B2B2C solutions, data and analytics driven solutions and other digital SAAS products
- Lead digital experience and deliver digital strategy aligned to company growth strategy
- Having a growth mindset and help us to improve brand and experience metrics for all customer stakeholders
- Bridging between Sales, Marketing, IT, Data, COE and the business operations to support digital products and service initiatives
- Consistently demonstrate strategic and critical thinking in opportunity identification, problem solving and solution design
- How you would make a difference_
- Decision and Solution Design Artefacts
- Contribute towards a high-level architectural design, logical design, high level mapping (data, processes), and Information Flow
- Ensure that the technical design will integrate to required systems, that the design is technically feasible and aligned to the business and technical strategy.
- Review of the Software Architecture Specification
- Assist in developing alternative solution proposals, and participate in the evaluation and selection process
- Develop and maintain key strategic views of the enterprise from a business perspective, using a repeatable approach, cohesive framework, and available industry standard techniques
- Business Product Definition
- Help to bring alignment across the enterprise capabilities creating uniformity in product experience across the enterprise domain. Incorporates multiple architectural views to support stakeholder and delivery team during the design and delivery of products.
- Help to define and engage in the definition of a new business product / changes to existing business product, through consulting on feasibility of existing models / capabilities and leveraging off current people, process and technology to maximize product / benefit uptake.
- Ensure appropriate solution design which meets the strategic fulfillment of the business unit capability using appropriate technology, collaborating with the solutions and Enterprise architects.
- Ability to successfully negotiate product/solution alternatives.
- UX/UI Management
- Lead and grow a team of UX/UI specialists to deliver and continuously improve digital products, including all digital journeys
- Work with proposition, marketing & commercial teams to strategize on design language & creative theme to ensure best-in-class user experience. Develop engaging, creative, and innovative user interface design practices to achieve the objectives
- Use working knowledge of behavioral & data design models, UI/UX, for building engaging and humanized experience on digital
- Website and Digital Products Delivery
- Lead a delivery team of designers, developers, analysts for delivery of digital products, web projects and enhancements. Build product roadmaps that will be incorporated into the broader company product portfolio plan
- Responsible for everything Web and app; design, implement, and manage customer facing projects in working with sales, marketing,