Trade Platform Support Generalist

6 days ago

Singapore StoneX Group Full time

Overview:
To Provides support, to brokers or external customer in collaboration with Operations teams to ensure the uptime of OMS Trading Platforms & Trading Venues offered by the firm.

**Responsibilities**:
- Day-to-day Trade Platform Support tasks and duties- OMS User creation, limits & required setup to facilitate clients trading- Respond first line to customer trading, system functionality questions and problems- Record all queries in client related to trade support analysis- Interact with traders & client to identify technical issues- Manage client contacts as well as escalation path through problem ownership- Ensure & escalate issues to internal resources when necessary- Monitor actively and respond to alerts within trading system atmosphere- Collaborate with various team members to accomplish firm goals- On-boarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs- Adhere to TPS policies and procedures- Ensures quality service to both internal and external Trading system users- Provide holiday support when necessary

Qualifications:
- A few years of experience in Trading Platform Support or similar roles is preferred.- Some understanding of front office trading systems.- Highly desired - End to End Orders & Trade flow knowledge, from order entry, execution & till clearing.- High level accuracy and attention to detail.- Conversant with ISVs; TT, CQG, PATS preferred- Knowledge of Derivative products and financial markets.

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