
Chief Trading Platform Specialist
3 days ago
As a seasoned professional in market administration, this role is pivotal in ensuring seamless trade execution and system performance.
The Senior Market Administrator plays a critical role in supporting the front office trading platforms and guaranteeing optimal system functioning.
This position combines technical expertise, client service, and leadership to manage platform support, incident resolution, and stakeholder engagement.
Guided by our core values of accountability, authenticity, and adaptability, this role fosters a culture of ownership, transparency, and continuous improvement across the team and broader organization.
Key Responsibilities:
- Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.
- Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
- Ensure data accuracy and perform ongoing maintenance of platform configurations.
- Support and test new software releases and upgrades, including out-of-hours coverage when required.
Client & Stakeholder Engagement:
- Act as a key liaison with internal stakeholders (brokers, traders, business managers) and external clients (banks, vendors).
- Handle escalations and maintain strong client relationships with a service-oriented approach.
- Assist in client onboarding.
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