Senior Client Manager, Singapore

This is a supervisory role managing a team to deliver excellent service to clients ranging from SME business owners to Finance-Admin SME staff and assist with their accounting, GST, tax, operational finance and payroll matters. In doing so, you will be responsible for maintaining and growing the accounting service fees under your care.

You will be helping and training 2 Assistant Client Managers with their interpersonal and communication skills in handling their portfolio of clients. You will also be responsible for building and maintaining relationships with your own portfolio of key clients.

This is a full-time position with a 100% remote working arrangement. You may either fully work-from-home or pursue a hybrid option of working from our office situated at 80 Robinson Road and work-from-home.

**What you will do:
**Sales and Onboarding**:

- Lead weekly Sales and Onboarding meeting to track leads, prospects, new client onboarding, annual renewals and fee negotiations of existing customers, and accounts receivable monitoring assisted by a Client Administrative Assistant
- Help and train 2 Assistant Client Managers with interpersonal and selling skills and assist them in ensuring customer success of their portfolio of clients
- Prospect, quote, onboard new customers and identify suitable Xero-integrated apps or solutions (point-of-sales, inventory, payments, payroll) for accounting automation
- Drive and lead migration work, managing production team members to complete
- Identify opportunities to provide more value and services to the customers, translating to higher fees and upsell of services

**Production of Deliverables**:

- Work with Production Manager, helping to finalise jobs and tasks prepared by the accountants and bookkeepers
- Train and develop the technical skills of junior staff members, helping and teaching them with all aspects of financial statements preparation, tax computation, accounting, GST, and payroll processing
- Assist in standardisation of firm’s Standard Operating Procedures through active observation and feedback of internal gaps and practices
- Perform final review and disseminate monthly management accounts to your own key clients using Xero cloud accounting ecosystem and its integrated solutions
- Perform final review of monthly or quarterly GST submissions for your own key clients
- Perform final review of workpapers, annual unaudited financial statements and tax computation of your own key clients
- Ensure all timelines and reporting deadlines are adhered to
- Ensure good client feedback and customer satisfaction
- Communicate complex technical information to customers and other stakeholders

**What you will need**:

- Minimum 5-6 years of relevant working experience in an accounting and tax practice serving SME clients
- Experience in leading and managing at least 3 to 5 team members
- Minimum Diploma in Accounting or equivalent professional qualification (ACCA, CPA, CA etc.)
- A self motivated and proactive mindset, able to make suggestions on the improvement of the firm, and generate initiatives on your own.
- Have the ability to be an extremely good communicator of complex technical information into simple client centric language
- A natural people person and love working with and dealing with client’s problems, and teaching and mentoring junior staff members
- Experience preparing Financial Statements, Tax Computation with good knowledge in Singapore Financial Reporting Standards, tax laws, GST and CPF
- A knack and interest in testing and rolling out new software and tech solutions. A comfortable digital native.
- Training on accounting software and integrated apps will be provided, however prior experience with Xero accounting software is preferred

**What you will get**:

- Full-time employment
- An attractive salary package is on offer depending on experience, as well as variable bonus determined by gross profit margin targets
- CPF and annual leave entitlement
- The opportunity to be part of a growing, vibrant team helping companies grow through trust and technology

**How to apply:
**About Harvest Accounting
A Xero Platinum Partner, Harvest Accounting is a digital-first accounting firm that is passionate about streamlining operational finance, reimagining workflows, and identifying suitable add-ons and technology from the Xero app ecosystem to help small businesses win.

Harvest Accounting strives to build and foster a strong community of like-minded business partners to streamline and transform accounting operations through cloud technology and ecosystem solutions.

Find out more on the Harvest Accounting website or on Instagram, Facebook and LinkedIn.