Senior Client Experience Representative

2 days ago


Singapore Standard Chartered Singapore Full time

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Senior Client Experience Representative
role at
Standard Chartered Singapore
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Senior Client Experience Representative
role at
Standard Chartered Singapore
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To comply with the processes on cash handling and branch operations as per Branch Operations Manual
To manage Branch operational risk and ensure controls are in place
To resolve client complaints/feedbacks/issues and manage clients service expectations
Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
Generate new sales opportunities through referral
Job Summary
To comply with the processes on cash handling and branch operations as per Branch Operations Manual
To manage Branch operational risk and ensure controls are in place
To resolve client complaints/feedbacks/issues and manage clients service expectations
Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
Generate new sales opportunities through referral
Responsibilities
Transaction Processing
Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
Ensure accuracy in all transaction processing
Ensure all clients’ requests received - Drafts application, Telegraphic



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