
Senior Client Experience Representative
1 day ago
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Title: Senior Client Experience Representative
36819
Retail Banking
Regular Employee
Office - Full Time
12 Aug 2025
JOB SUMMARY
- To comply with the processes on cash handling and branch operations as per Branch Operations Manual
- To manage Branch operational risk and ensure controls are in place
- To resolve client complaints/feedbacks/issues and manage clients service expectations
- Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
- Generate new sales opportunities through referral
RESPONSIBILITIES
Transaction Processing
- Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
- Ensure accuracy in all transaction processing
- Ensure all clients’ requests received - Drafts application, Telegraphic
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