Qms Executive

**Key Responsibilities**

**Quality System & ISO Compliance**:

- Ensure ongoing compliance with ISO 9001:2015, including the review and update of the Quality Manual, procedures, and work instructions.
- Assist QA Manager in internal quality audits; track and ensure timely closure of Corrective and Preventive Actions (CAPA).
- Prepare quarterly Management Review Reports summarizing KPIs, audit results, NCR trends, and improvement initiatives.
- Support and coordinate **external ISO and customer audits**, including data preparation and follow-up actions.

**Quality Data Management & Reporting**:

- Collect, analyze, and report key quality metrics, including:

- First Pass Yield (FPY)
- Customer Complaint Rate
- NCR frequency and severity
- Internal audit findings by category
- On-time closure rate of CAPAs
- Maintain and analyze statistical quality control data to identify trends, patterns, and opportunities for improvement.
- Use Excel or statistical tools to generate Pareto charts, control charts, and dashboards to drive data-backed decisions.

**First Article Inspection & Product Conformance**:

- Prepare and submit First Article Inspection (FAI) reports and Certificates of Analysis (COA) to customers.
- Maintain documentation control for FAIs, Non-Conformance Reports (NCRs), calibration records, and compliance certificates (e.g., ROHS, REACH).
- Perform dimensional and functional inspections using measuring tools including CMM.

**Non-Conformance & Customer Complaints**:

- Investigate and analyze non-conformance incidents using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram).
- Lead preparation of 8D reports to resolve customer complaints, track effectiveness, and identify recurring issues.
- Monitor and report cost of poor quality (COPQ) on a monthly basis.

**Continuous Improvement & Training**:

- Drive continuous improvement using data-driven insights and structured problem-solving (PDCA, DMAIC).
- Identify and deliver training programs for QC Analysts on inspection methods, data recording, and interpretation.
- Collaborate with cross-functional teams (Production, Maintenance, R&D) to resolve systemic quality issues.

**Documentation & Record Control**:

- Ensure proper control and archiving of quality records, calibration logs, and compliance documents.
- Assist in the creation and revision of SOPs, inspection standards, and quality-related procedures.

**Supplier Quality Support (Optional/As Needed)**:

- Provide feedback and data-driven insights to suppliers regarding incoming material quality.
- Maintain supplier performance metrics (e.g., delivery quality score, rejection rate).

**Key skills**

**Education & Experience**:

- Minimum Diploma in Engineering, Science, or any related field.
- At least 2-3 years of quality assurance experience in a manufacturing or mechanical/lubricant environment.

**Technical Skills**:

- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with ISO 9001:2015 QMS and ability to conduct internal audits.
- Ability to perform CMM inspections.
- Understanding of ROHS and REACH compliance standards.

**Key Performance Indicators (KPIs)**:

- Internal and external audit performance.
- NCR closure rate and timeliness.
- Customer complaint resolution and response time.
- Adherence to quality targets and compliance rates.

Timeliness and accuracy of reports and documentation.

**Essential Criteria**
- Ability to work effectively both independently and as part of a team
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
- Proactive attitude with a strong willingness to learn and adapt

Proficiency in English (reading, writing, and speaking) is required; ability to communicate in Mandarin is a plus for liaising with Mandarin-speaking stakeholders