QMS Executive

Key Responsibilities

Quality System & ISO Compliance:

• Ensure ongoing compliance with ISO 9001:2015, including the review and update of the Quality Manual, procedures, and work instructions.

• Assist QA Manager in internal quality audits; track and ensure timely closure of Corrective and Preventive Actions (CAPA).

• Prepare quarterly Management Review Reports summarizing KPIs, audit results, NCR trends, and improvement initiatives.

• Support and coordinate external ISO and customer audits , including data preparation and follow-up actions.

Quality Data Management & Reporting:

• Collect, analyze, and report key quality metrics, including:

o First Pass Yield (FPY)

o Customer Complaint Rate

o NCR frequency and severity

o Internal audit findings by category

o On-time closure rate of CAPAs

• Maintain and analyze statistical quality control data to identify trends, patterns, and opportunities for improvement.

• Use Excel or statistical tools to generate Pareto charts, control charts, and dashboards to drive data-backed decisions.

First Article Inspection & Product Conformance:

• Prepare and submit First Article Inspection (FAI) reports and Certificates of Analysis (COA) to customers.

• Maintain documentation control for FAIs, Non-Conformance Reports (NCRs), calibration records, and compliance certificates (e.g., ROHS, REACH).

• Perform dimensional and functional inspections using measuring tools including CMM.

Non-Conformance & Customer Complaints:

• Investigate and analyze non-conformance incidents using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram).

• Lead preparation of 8D reports to resolve customer complaints, track effectiveness, and identify recurring issues.

• Monitor and report cost of poor quality (COPQ) on a monthly basis.

Continuous Improvement & Training:

• Drive continuous improvement using data-driven insights and structured problem-solving (PDCA, DMAIC).

• Identify and deliver training programs for QC Analysts on inspection methods, data recording, and interpretation.

• Collaborate with cross-functional teams (Production, Maintenance, R&D) to resolve systemic quality issues.

Documentation & Record Control:

• Ensure proper control and archiving of quality records, calibration logs, and compliance documents.

• Assist in the creation and revision of SOPs, inspection standards, and quality-related procedures.

Supplier Quality Support (Optional/As Needed):

• Provide feedback and data-driven insights to suppliers regarding incoming material quality.

• Maintain supplier performance metrics (e.g., delivery quality score, rejection rate).

Key skills

Education & Experience:

• Minimum Diploma in Engineering, Science, or any related field.

• At least 2–3 years of quality assurance experience in a manufacturing or mechanical/lubricant environment.

Technical Skills:

• Proficient in Microsoft Office (Excel, Word, PowerPoint).

• Familiarity with ISO 9001:2015 QMS and ability to conduct internal audits.

• Ability to perform CMM inspections.

• Understanding of ROHS and REACH compliance standards.

Key Performance Indicators (KPIs):

• Internal and external audit performance.

• NCR closure rate and timeliness.

• Customer complaint resolution and response time.

• Adherence to quality targets and compliance rates.

Timeliness and accuracy of reports and documentation.

Essential Criteria

• Ability to work effectively both independently and as part of a team

• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks

• Proactive attitude with a strong willingness to learn and adapt

Proficiency in English (reading, writing, and speaking) is required; ability to communicate in Mandarin is a plus for liaising with Mandarin-speaking stakeholders