L2 Production Support Analyst, Cash Management

2 weeks ago

Singapore ANTAES ASIA PTE. LTD. Full time

Contribute to IT projects in the banking industry for Antaes clients.
- Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24
- 7 production support for the APAC region.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Plan and Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Plan and support Live Play exercise.
- Contribute to the promotion of Antaes services on top of assistance provided to clients.

**Job Requirements**:

- Bachelor’s Degree or equivalent experience required.
- **Competent level of expertise i.e. higher than basic, in ORACLE PL/SQL.**
- **Competent skill level in navigating and investigating at the UNIX/LINUX OS level.**
- **Good technical troubleshooting and debugging skills and familiarity with Unix/Linux commands**
- **Good understanding of payments, local clearing systems i.e. Cash Management products.**
- **Appreciation of H2H concept, regulatory reporting.**
- **Good understanding of ISO 20022 and SWIFT MT messaging standard.**
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated
- An appreciation of Websphere/Tomcat/JBOSS.
- WINDOWS skills.
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ / INFORMATICA
- ITSM tool: Service Now
- Database performance & SQL tuning experience is a plus
- Good team player with strong analytical, communication and interpersonal skills.
- Able to work independently with mínimal supervision but with a keen sense to escalate timely and appropriately.
- Excellent people management and communication skills.

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