Director of Luxury

1 week ago

Central Singapore IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

**Your day to day**
The Director of Luxury & Lifestyle is responsible for the overall room sales of the luxury and leisure market as well as maintaining client relationships with travel agents, wholesale accounts and consortia accounts.
- Develop sales strategies for the luxury and leisure market segment to achieve budgeted goals
- Research, analyze, and monitor financial, technological, and demographic factors to capitalize on market opportunities and to establish a leadership position in the market
- Develop and maintain relationships with key & target accounts. Well versed with luxury consortia programs and key executives and agency partners
- Recommend, plan, and participate in sales trips and industry related meetings as appropriate
- Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan as well as financial plans
- Monitors competitors’ activities and assists in marketing intelligence
- Builds profile within local market place through attendance at various events and local market place
- Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions
- Foster a positive and productive work environment, builds, motivates, and be part of an effective team that delivers results and is highly engaged
- Coaching and mentoring of the Sales coordinator through the development of personal development plans to either improve in their current role or set them up for next role
- Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales
- Work closely with the leadership team as well as IHG Support Center to ensure quality product delivery, design products and concepts to improve the customer experience, and maximise revenue and profit
- Travel when required to promote the hotel and develop potential business in other markets
- Ensure active management of individual GAPs and personal development plan.
- Other duties as assigned by Director of Sales or the management

**What we need from you**
- Diploma/Degree in Business or Hospitality management or related disciplines
- Minimum 5 years’ sales experience, preferably in luxury hotel or hospitality.
- Strong presentation, commercial and communication skills
- Strong interpersonal skills to develop and foster beneficial relationships
- High level of passion, enthusiasm and drive for result
- High level of common sense and high skill of problem solving and decision making
- In-depth knowledge of sales principles and techniques
- Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time

Job Reference: EMEAA35342

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