Claims Advocacy Specialist

2 weeks ago

Downtown Core, Singapore Aon Corporation Full time

Posting Description:
**Claims Advocacy Specialist - Financial Lines**

We're looking for a **Claims Advocacy Specialist** to join our growing Financial Services & Professions Group (FSPG) team in Singapore.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

Providing Claim administrative and advocacy support for all Aon Singapore’s FSPG (Financial Services & Professions Group) clienteles, including:

- contributing to claims innovation and service model enhancement, including through leverage of ABS (Aon Business Services)
- contributing to new business and growth by articulating the value and differentiation of Aon’s Claims Advocacy services
- manage and maintain good client and insurer relationships;

Day to day functions of the role include:

- delivery of claims and coverage assessments and advocacy to resolve issues for the team and for Aon Singapore’s clients;
- liaisons with clients, insurers, adjusters/legal counsels and other stakeholders to facilitate timely communication and support throughout the claims handling process;
- negotiations with clients, insurers, adjusters, and technical consultants;
- collaboration with internal teams, including brokers, underwriters and operations staff to ensure seamless coordination and resolution of claims issues
- provision of loss analysis/claims report and regular claims review with all stakeholders;
- data management and maintenance of the team’s claims folders as well as the Claims Reporting Platform (CRP)

As a member of the team:

- Ensure and monitor compliance & controls with respect to all MAS & Aon mandated processes & standards
- Leading ad-hoc FSPG projects

**Requirements**:

- At least 4-6 years of relevant experience with strong knowledge in general claims
- CGI/HI or relevant insurance qualification;
- Diploma/Degree holder or ACII/AAII qualifications and equivalent preferred;
- Good communication and presentation skills
- Ability to work with others under pressure and to resolve conflict in a constructive manner

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two **“Global Wellbeing Days” **each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this **Smart Working**

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

**Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.**

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