Employee Relations

Hello from Maker Lab Grounded in a talent-and employee-centric mindset, Maker Lab is a marketing consultancy designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

**Employee Relations & HR Director**

Maker Lab is built on talents, not products. With that, we’re talent
- and employee-centric to our very core. As our Employee Relations & HR Director at Maker Lab, you’re ready to move mountains for our employees - the Makers - who are fully dedicated to delivering exceptional work to our clients, the leading technology, entertainment and culture brands of the world. They are always awesome to partner with - we love our clients

You’ll develop, lead and manage end to end employee relations, HR and engagement strategies, programmes and processes across APAC and beyond. You’re self-driven and able to navigate in a fast-paced, dynamic and matrix environment - you thrive when given the autonomy and trust to set things up. You’re happy to remain hands-on when moving things forward for the benefit of our employees, all while providing strategic advisory within an ever-evolving business setting. You're known for establishing strong relationships and partnerships coupled with building future proof frameworks that drive individual and organisational successes as the business continues to grow. We’re already 150 Makers and counting

If you’re looking for a place that you can build and grow as if it’s your own, look no further Maker Lab provides the opportunities to develop employees, build programmes and have a direct and visible impact on the business successes This role reports directly to the Founder & CEO.

**Role**:

- Requires you to have a natural passion and knack for setting up and running programmes from the ground up across annual reviews, APAC-wide compensation structures, career development, work-life coaching, internal mobility.
- Have clear and strategic solutions for ongoing challenges to improve employee experience while overseeing the Talent & HR Ops infrastructure together with our Talent & HR Ops Manager (reporting to you).
- Managing everyday employee relations, communications and HR matters and ensuring a seamless employee journey when partnering up with our Talent Community, Experience and Talent Acquisition team.
- Foster trust-based relationships, provide a strategic interface through data-driven insights when working closely with the CEO, business managers, team leads, individual employees, and other relevant stakeholders.
- Understand the business model, growth plans and the financial implication when driving employee-led initiatives and policies.
- Focusing on automation, technology adoption, dynamic self-served functionalities, ongoing communications through employee handbooks, guidelines and a self-served FAQ portal for policies and processes.
- Evolving our learning and wellbeing programmes, including helping to normalise talking about mental health and aspiring our employees to step on a continuous learning path, curated specially for them and their needs.
- Guide the business leaders, team managers and employees to facilitate behavioural change through customised recognition initiatives.
- Be aware and know your way around HR basics such as APAC wide employment laws and regulations, contractual terms, payroll, onboarding and offboarding.
- Understand competitor practices, compensation structures, benefits and general market data in order to influence employee-related strategies that help the business remain competitive.
- Be the go-to person for grievances, conflict resolution, investigations, and disputes.

**You**:

- 8+ years of experience as an HR Director/Manager, HRBP, Talent Management Lead, L&D Manager within an agency or marketing consultancy.
- Experienced with building large scale transformation programmes across performance management, employee relations, L&D and C&B from the ground up and then leading, delivering and communicating while managing everyday employee relations.
- A proven record of being a confident HR business partner with the ability to build and maintain rapport with a broad range of internal and external stakeholders at all levels.
- An articulate and confident communicator and leader with a strong personal presence, business acumen and a natural ability to influence and convey impactful messages.
- Comprehensive HR knowledge of various HRIS’s available in the market, APAC-wide employment laws and regulations and the ability to mitigate risk on behalf of the organisation.
- Strategic thinker and planner who also champions excellence through daily administrative operations.
- Ability to handle continuous change and ambiguity and make decisions based on incomplete data.
- An optimistic and motivated individual with a "can-do" mentality.
- Exceptional