Executive, Operations

11 hours ago

Clarke Quay, Singapore National Volunteer & Philanthropy Centre Full time

**Overall Job Objectives**:
As part of People & Corporate Services Team, the incumbent will contribute to efforts to build a productive and engaged workforce, and to uphold high standards of customer service for stakeholders and users of ‘The Giving Place’ at NVPC. He/she will lead general administration, operations, facilities and space management to provide a conducive and safe work environment. He/she will also support NVPC events and oversee office renovation projects.

**Responsibilities**:
**Operations and Facilities Management**

Responsible for day-to-day operations and facilities management policies, procedures and processes:

- Responsible for day-to-day management and procurement of office supplies, equipment and services, e.g. pantry items, printing supplies, furniture, etc.
- In charge of office equipment and storage space management, in-house security and workplace safety, incl. being fire warden and safe management officer (when required)
- Project manage renovation projects and/or minor works;
- Supervise cleaner (contractor) and ensure overall high standards of upkeep and cleanliness in the office
- Key liaison officer with MCST on maintenance issues
- Oversee room booking enquiries / arrangements for external parties and internal org-wide events, including set-up requirements and arrangement of logistics support if necessary
- Responsible for fixed assets register, tracking and disposal

**Customer Service & Administration**
- Handle incoming calls and attend to walk-in guests and vendors
- Review and negotiate contracts with vendors on timely basis with view to manage costs.
- Responsible for staff welfare arrangements, e.g. gym card loan, admin orientation
- Handle new staff onboarding and welfare arrangements (e.g. gym card loan)
- Handle mail/courier services and car park arrangements
- Upkeep hardcopy registry and filing records

**Other Duties**
- Logistics lead for NVPC events held externally, if required
- Undertake ad hoc duties as assigned from time to time.

**Requirements**:

- Diploma/ Degree in Business Administration, Estate Management or related discipline
- 1-3 years relevant experience in administration, operations or facilities management, Fresh graduates with relevant internship experience may apply
- PC-literate and familiar with Microsoft Excel and Word
- Good interpersonal communication skills
- Knowledge of procurement processes
- Possess Project Management, Problem Solving and Negotiation Skills
- Stakeholder Engagement: Service-oriented and able to build effective rapport stakeholders at all levels
- Teamwork: Able to collaborate with and engage colleagues towards achieving objectives
- Adaptable: Highly self-motivated, resourceful, resilient and able to multi-task independently in dynamic situations.
- Sense-making: Keen eye for detail but also able to holistically manage multiple issues towards desired outcome
- Customer-service mindset and passionate about creating a conducive office environment and motivating workplace culture for others

**Job Category**:People & Corporate Services

**Job Type**:Permanent / Contract

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