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Operations & Student Service Manager

2 weeks ago

Clarke Quay, Singapore Nanyang Institute of Manangement Pte Ltd Full time

**Operations & Student Services Manager**

**Responsibilities**:
**Student Management**:

- Ensure the smooth running of the day-to-day operations of the institute and manage a team of Student Services Executives to provide high quality pastoral care and counselling to all students.
- Proactive management of student relations and activities to ensure excellent delivery of services to students that are efficient and student-focus to achieve high satisfaction rate and develop strong sense of belonging of students to NIM thereby minimizing the premature termination of studies such as drop outs, withdrawals, and deferments.
- Enforce School policies and oversee the implementation of quality student processes including student orientation, class scheduling, attendance management, student payment, course survey, student progress and assessment, student discipline, and parent liaison.
- Work with colleagues across the institute to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities
- Organize monthly school related activities for students to enhance the sense of belonging of students, and increase the referrals of family members and friends of existing students to study with NIM

**Quality Assurance Management**
- Produce appropriate reports to provide critical insights on school operational status and student population (including student dropouts, feedback and student satisfaction matters)
- Provide independent Quality Audit on Academic and Sales & Marketing quality for students and provide insights/recommendations to improve the overall quality of service delivery to students by the Academic and Sales & Marketing departments

**Student Pass Management**
- Responsible for smooth and timely processing of all Student’s Pass related matters

**Others**

Assisting in other ad-hoc department responsibilities e.g. marketing workshops and outreach, stand-in for reception, Student Orientation, Graduation Ceremony etc. when such needs arises.

**Requirements**:

- Recognised Diploma/Degree with at least 5 years relevant working experience in private educational institutions
- Good track record in service industry, passionate about customer service and achieving excellence in customer satisfaction
- Able to manage and lead team of executives to achieve set targets
- Meticulous and able to work under pressure and stick to time constraints
- Good interpersonal and communication skills, both verbal and written
- Negotiation skills and ability to develop strong working relationships

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday