Operation Manager

4 days ago


Singapore OCEAN MAIDS PTE. LTD. Full time

Job Responsibilities:
As the Operations Manager, you will be responsible for ensuring the smooth and efficient operations of the agency, overseeing various processes, and managing a team of staff to deliver the highest level of service.

1. Operational Management:

- Oversee the daily operations of the agency, including recruitment, training, and deployment of domestic helpers.
- Develop, implement, and refine operational policies and procedures to enhance efficiency.
- Coordinate with various departments (sales, customer service, etc.) to ensure seamless communication and workflow.

2. Team Leadership:

- Manage and lead a team of coordinators, support staff, and domestic helpers.
- Provide training, guidance, and performance evaluations to ensure staff meet company standards.
- Foster a positive and productive work environment to encourage team collaboration and high morale.

3. Client and Helper Relations:

- Address any issues or concerns from both clients and domestic helpers, ensuring prompt resolution.
- Conduct regular follow-ups with clients to assess satisfaction and address feedback.

4. Quality Assurance:

- Maintain and improve service quality standards, ensuring that all helpers meet client expectations.
- Monitor performance metrics and implement strategies for improvement.
- Conduct periodic reviews and audits to ensure compliance with legal and regulatory requirements.

5. Vendor and Partner Management:

- Work with external partners and service providers (e.g., training centers, medical services, etc.).
- Negotiate contracts with vendors to ensure cost-effective and reliable service delivery.

6. Reporting and Analysis:

- Monitor operational budgets and manage resources effectively to meet financial targets.
- Provide regular reports on operational performance to senior management.
- Analyze key metrics to identify opportunities for process improvements and cost savings.

Job Requirements:

- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 2 years of experience in an operational management role, preferably in a service-based industry.
- Strong leadership and team management skills with a track record of driving operational efficiency.
- Excellent communication and interpersonal skills to work effectively with staff, clients, and external partners.
- Strong problem-solving skills and ability to work under pressure.
- Familiarity with the domestic helper industry and relevant regulatory requirements is a plus.



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