Isdm Solution Engineer

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls linkedin for recent exciting activities.
Career The Power Behind Your Mission
OpenBlue OpenBlue: This is How a Space Comes Alive

**What you will do**:
You will help build the future of our diagnostics platform that supports our service organization that keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.

Drive customer satisfaction, develop and manage internal customer relationships through a deep understanding of the JCI Services model and the specific support needs of the customer.

You become part of the Controls Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive control services. You will work with a team of other Solution Engineers and analysts with various skill sets including controls diagnostics and analytics. The future will be focused on artificial intelligence and advanced machine learning.

Under mínimal supervision, conducts preventive maintenance, and general servicing of Controls (including detailed troubleshooting of Controls). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. Properly completes required service documentation and verbal communication.

**How you will do it**:

- Perform Dashboard reviews, analyze, generate reports and recommendations to branches and customers.
- Provide feedback on the serviceability of our connected equipment
- Work with the field, help connect BMS
- Deploy controls specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking, and service partners supervision with each country served
- Compliance: Manage all compliance activities for the ROC
- Operations management
- Ensure procedures are followed and updated as needed, including operations as communication procedures
- Design and enforce request handling and escalation policies and procedures.
- Ensure escalations are resolved in a timely manner.
- Reviews reports generated by others to ensure quality and accuracy.
- Collaborate
- Coordinate as needed with the local support center to address issues
- Interface with internal and external customers to prevent and/or mitigate issues
- Diagnoses complex Building Management Systems
- Know the portfolio in JCI enabling them to propose opportunities to create incremental value for Customers (internal and external)
- Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and or enhancements to existing equipment which would also include opportunities to deliver incremental value through adjacent focus areas (such as IAQ). Assists sales by providing technical recommendations for sales leads.
- Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or management changes immediately.
- Communicates with customers (internal and external). Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided and outstanding issues and recommends system enhancements, upgrades, and/or replacements.
- Adheres to all Johnson Controls and customer safety standards.
- Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
- Plan, prepare and conduct training for local field offices and other chiller expe