Exposure Control Advisor

2 days ago

Singapore World Fuel Services Full time

**At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.**:**
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As an Exposure Control Advisor, he/she will play an instrumental role in the AR organization. They will be the owner of a portfolio consisting of a mixture of large, complex groups of White Glove, credit managed accounts, with special handling requirements as well as standard accounts.

This is a front-line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts. The primary responsibility will be the collection of payments related to the Marine portfolio on behalf of the company. The main functions of the role are centered around maximizing incoming cash by ensuring payment deadlines are met as well as adhering to company policies.
- Follow up with customers to ensure timely receipt of payment
- Determine and document reasons for overdue payments
- A clear understanding of invoices for goods and/or services rendered for a global customer base
- Understand customer terms and any unusual circumstances under for specific accounts
- In collaboration with commercial and credit teams, negotiate payment commitments and adjust payments dates as applicable where favorable to the business
- Understand and become proficient with various AR systems in place
- Investigate and resolve any irregularities, enquiries, and queries
- Perform regular account reconciliations
- Escalate potential problems related to the financial status of a customer/group to necessary teams
- Maintain a close relationship with key stakeholders in the business and frequently liaising with various teams to drive efficiencies in AR efforts
- Collaborate effectively with commercial/sales, credit teams, dispute resolutions and billing teams to ensure consistent information flow and positive resolution of customer payment matters
- Assist in producing monthly/quarterly financial and management reports

**PERSON SPECIFICATION (BACKGROUND AND SKILLS)**:

- Experience in collection or Accounts Receivable is an added advantage
- Experience of inputting data quickly and accurately.
- Experience of delivering high levels of customer service via telephone.
- Strong numerical ability.
- High levels of accuracy and attention to detail.
- Strong written and oral communication skills.
- Ability to attend after-office hours scheduled global meeting.

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