
Customer Service Officer
2 weeks ago
Responsibilities:
- Handle customer inquiries, order placement, and order status updates.
- Communicate with customers to manage their expectations regarding delivery timelines and any potential delays due to component availability.
- Collaborate with the production team to track the progress of build-to-order PCs and ensure efficient communication between customers and the production team.
- Work closely with the procurement and warehouse team to resolve any issues or concerns related to order fulfillment.
- Develop a deep understanding of our custom PC offerings, including available components, compatibility, and technical specifications, to provide accurate information and assist customers in making informed decisions.
Requirement
- Previous experience in a customer service or operations role, preferably in a technology-related industry or retail environment.
- Strong interpersonal and communication skills with a customer-centric approach.
- Excellent problem-solving and troubleshooting abilities.
- Familiarity with computer hardware components, specifications, and compatibility is highly desirable.
- Ability to manage multiple tasks simultaneously and work effectively in a fast-paced environment.
Koh sze sze Kelly
R1770346
Elitez&Associates Pte Ltd
20C0426
**Salary**: $2,200.00 - $2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person
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