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Customer Service Representative

2 weeks ago

Downtown Core, Singapore NCA Full time

**Employment Type**: Full-time

**Responsibilities**:

- Answer and manage inbound customer queries
- Process refunds, exchanges, and order updates
- Provide product guidance and support
- Troubleshoot customer issues and escalate when necessary
- Update internal records and logs
- Work with other departments to ensure customer satisfaction
- Maintain a positive, helpful attitude in all interactions

**Requirements**:

- At least a polytechnic graduate in Customer Service, Business, or relevant field
- Excellent listening and communication skills
- Fast learner with a proactive mindset
- Basic tech savviness (e.g., navigating customer support tools)
- Able to work shift hours (if required)
- High level of accuracy and reliability
- Good team player and adaptable to change

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development
- Unlimited paid time off
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Signing bonus

Work Location: In person