
Hotel Front Office Manager
5 days ago
**Responsibilities**:
- Oversee all front office operations to ensure smooth and efficient service.
- Able to lead and train the front office team to maintain high service standards.
- Able to handle guest complaints and special requests to ensure guest satisfaction.
- Create staff duty rosters and ensure adequate manpower coverage.
- Able to coordinate communication and cooperation with other departments (e.g., Housekeeping, Maintenance).
- You need to monitor check-in and check-out procedures for accuracy and efficiency.
- Develop, implement, and enforce standard operating procedures (SOPs).
- Able to manage room inventory and implement yield/revenue strategies.
- You need to prepare regular operational reports and performance analyses.
- Ensure overall guest experience aligns with the hotel’s quality and service expectations.
**Job Requirements**:
- Fluent in both English and Chinese
- You must have a minimum 3 to 5 years of relevant experience.
**Benefits**:
- Leave entitlements: 10 days of annual leave, 1 day of birthday leave, medical leave (MC) and childcare leave (CCL) follow MOM regulations
- Medical benefits: Up to SGD 300 per year, applicable to general practitioners, TCM (Traditional Chinese Medicine), and dental services in Singapore
Pay: $3,000.00 - $3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend availability
Work Location: In person
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