Ji Hotel Orchard-front Office Assistant Manager

2 days ago

Museum, Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time

**Responsibilities**:

- Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
- Provide courteous and efficient service and if possible to comply with each and guests' request.
- Familiar with rates in the hotel and their availability status; up-sell whenever possible.
- Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
- Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Pay: $2,700.00 - $3,500.00 per month

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

**Experience**:

- Front Office Assistant Manager: 3 years (required)

Work Location: In person

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