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Meeting Manager

2 weeks ago

Singapore American Express Global Business Travel Full time

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

**Responsibilities**:
Strategic Meetings Management Program Support
- Working with client local collaborators to integrate global process mandates and requirements into locally achievable and beneficial processes
- Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
- Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
- Working with operations teams to translate agreed process into SOP’s
- Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’s
- Document and track SOP’s and critical metric adherence throughout the program management
- Consistently look for opportunities to enhance and optimize the program’s effectiveness and efficiency
- Handle all internal and external relationships with key collaborators at a local market level
- Represent local perspectives on the distributed team to ensure alignment on program objects and deliverables.

Operational Delivery
- Ongoing key operational client contact - act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and issue as needed
- Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
- Source, Negotiate, Contract and Handle all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates.
- Create and Handle critical path for event(s) including key dates internally and externally
- Create, design and handle all aspects of the program (food and beverage, activities, transport, theming etc)
- Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
- Coordinate, or handle, the air ticketing team for the event for seamless operations and client facing engagement
- Facilitate all supplier payments including regular reporting on fund movements
- Create and Handle the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
- Proactive management of event, and account, profitability
- Full financial reconciliation post event within defined SLA parameters
- Meet all deliverables and SLA’s, both internally and externally
- Understand and be aligned with all American Express policies

Requirements
- Minimum of 5 years shown event management experience
- Shown understanding of Strategic Meetings Management and the key components of a program
- Proficient in Events Software, i.e. EventsPro, Starcite, Cvent or similar
- Ability to work within budgetary parameters, meeting critical deadlines, and handle multiple projects simultaneously.
- Excellent communication skills, written, oral and interpersonal are important with ability and present and engage at a senior collaborator level
- Ability to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
- Comfortable working both independently and as part of a team
- Estimated travel - approximately 20%

Requirements - Preferred:

- Advanced diploma or university degree in hospitality, tourism, marketing or a related field.
- Knowledge / Experience i