Meeting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.
- American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing outstanding traveler care.
- We’re moving faster than ever and introducing new products, services, and strategies that will redefine the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
We are committed to ensuring that our global workforce experiences a culture of belonging that demonstrates the a diverse set of backgrounds and outstanding perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.
- Get ready to take your career to new heights.- For more information about American Express GBT, please refer to our website:
- The key focus of the Meeting Manager role is in delivering quality meeting and execution services as part of an end-to-end management solution for both the strategic meetings program and event by event programs.

Supporting to the overall program success, the Meeting Manager is also responsible for supplying to the operational process design, ongoing process management and optimization as well as maintaining senior stakeholder engagement for overall program performance.

**Responsibilities**:
Strategic Meetings Management Program Support
- Working with client local stakeholders to integrate global process mandates and requirements into locally achievable and beneficial processes
- Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
- Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
- Working with operations teams to translate agreed process into SOP’s
- Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’s
- Document and track SOP’s and KPI adherence throughout the program management
- Consistently look for opportunities to enhance and optimize the program’s effectiveness and efficiency
- Manage all internal and external relationships with key stakeholders at a local market level
- Represent local perspectives on the global team to ensure alignment on program objects and deliverables.

Operational Delivery
- Ongoing key operational client contact - act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and escalation as needed
- Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
- Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates.
- Create and Manage critical path for event(s) including key dates internally and externally
- Create, design and manage all aspects of the program (food and beverage, activities, transport, theming etc)
- Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
- Coordinate, or manage, the air ticketing team for the event for seamless operations and client facing engagement
- Facilitate all supplier payments including regular reporting on fund movements
- Create and Manage the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
- Proactive management of event, and account, profitability
- Full financial reconciliation post event within defined SLA parameters
- Meet all deliverables and SLA’s, both internally and externally
- Understand and be compliant with all American Express policies

Requ