Meeting Manager fixed Term

Responsibilities:
Strategic Meetings Management Program Support
- Working with client local collaborators to integrate global process mandates and requirements into locally achievable and beneficial processes
- Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
- Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
- Working with operations teams to translate agreed process into SOP’s
- Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’s
- Document and track SOP’s and KPI adherence throughout the program management
- Consistently look for opportunities to improve and optimize the program’s effectiveness and efficiency
- Handle all internal and external relationships with key stakeholders at a local market level
- Represent local perspectives on the global team to ensure alignment on program objects and deliverables

Operational Delivery
- Ongoing key operational client contact - act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and critical issue as needed
- Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
- Source, Negotiate, Contract and Handle all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates
- Build and Handle critical path for event(s) including key dates internally and externally
- Create, design and handle all aspects of the program (food and beverage, activities, transport, theming etc)
- Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
- Coordinate, or handle, the air ticketing team for the event for seamless operations and client facing engagement
- Facilitate all supplier payments including regular reporting on fund movements
- Build and Handle the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
- Proactive management of event, and account, profitability
- Full financial reconciliation post event within defined SLA parameters
- Meet all deliverables and SLA’s, both internally and externally
- Understand and be compliant with all American Express policies

Requirements - Mandatory:

- Minimum of 5 years shown in event management experience
- Proven understanding of Strategic Meetings Management and the key components of a program
- Proficient in Events Software, i.e. EventsPro, Starcite, Cvent or similar
- Ability to work within budgetary parameters, meeting critical deadlines, and handle multiple projects simultaneously.
- Excellent communication skills, written, oral and interpersonal are crucial with ability and present and engage at a senior stakeholder level
- Ability to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
- Comfortable working both independently and as part of a team
- Estimated travel - approximately 20%

Requirements - Preferred:

- Advanced diploma or university degree in hospitality, tourism, marketing or a related field.
- Knowledge / Experience in Group Air, Transient Ticketing considered an advantage
- Understanding of the pharmaceutical industry

Location

Singapore - Singapore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement