
Client Service Coordinator
3 days ago
Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.
Working together to improve the lives of veterinary professionals, pets and clients.
Our vacancies are at VES Hospital, Mount Pleasant Veterinary Group (of clinics), Hillside Veterinary Surgery and Gentle Oak Veterinary Cinic.
**Responsibilities**
- Monitor the hospital’s accounts receivables and identify overdue payments
- Contact clients with overdue accounts and make attempt to collect overdue amount or negotiate a payment plan to collect it in installments
- Work with Vet Tech/Nurses to verify invoices
- Maintain records of contacts and attempted contacts with customers as well as records of any payments collected from clients
- Resolve customer issues and complaints concerning billing in an efficient and timely manner
- Initiate discussions to improve payment collection process
- Submit weekly reports to management for payment outstanding status
- Develop expertise in billing systems and related processes
- Any other duties assigned.
**Requirements**:
- Min Diploma in any relevant discipline
- Good interpersonal and communication skills
- Good knowledge of RA and accounting practice
- Proficient in Microsoft Office and Data Analysis Skills
- Meticulous and observant with an eye for detail.
- Experience working in Hospital/ Veterinary Industry will be an advantage.
**Salary**: $2,000.00 - $3,000.00 per month
Schedule:
- Monday to Friday
- Shift system
- Weekend availability
Work Location: In person
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