Senior / Service Team Leader, Group Contact Centre

**Senior / Service Team Leader, Group Contact Centre** As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance...

Senior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System . Senior Customer Service Associate, Group Contact Centre 3 days ago - Be among the first 25 applicants. Get AI-powered advice on this job and access more exclusive features. Job...

Job OverviewContact Centre Services Manager plays a pivotal role in driving employee engagement, fostering a workplace that helps teams thrive, and ensuring effective communication throughout the organization.This position requires a leader who can provide guidance, development, and coaching to Assistant Managers, Team Leaders, QAs, Trainers, and Agents. The...

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

**Senior / Customer Service Associate, Group Contact Centre**As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

Location: West**Responsibilities**:- Monitor performance real-time and manage resources / deploy manpower- Prepare statistics and reports- Share and broadcast updates to the team- Execute new workflows, improvement initiatives and changes- Conduct periodical training for CSAs if required- Handle feedbacks from internal and external parties by conducting...