Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

Overview Join to apply for the Service Team Leader, Group Contact Centre role at National University Health System . As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre,...

Overview As part of Group Contact Centre, the Service Team Leader, Group Contact Centre role at National University Health System is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Responsibilities Monitor performance...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799 Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

Roles & ResponsibilitiesContact Centre Senior ExecutiveWe are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring...

Job Opportunity: Contact Centre ManagerJob Description:Manage Daily Operations: Oversee the day-to-day activities of the contact centre, ensuring efficient service delivery to clients.Client Partnerships: Collaborate with clients to understand their policies and service requirements, translating them into clear operational procedures.SLA Management:...

Location- Singapore- Experience- Job Type**Job Description**: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle...