Tiktok E-commerce

2 weeks ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Roles and Responsibilities
1. Responsible for the product moderation process as well as moderation checkpoint reviews; evaluating existing platform listing and moderation strategies for gaps and improvement; planning & arranging moderation implementation strategy.
2. Responsible for listing & moderation business implementation, interaction, differentiation of moderation strategy.
3. Responsible for the operation of Global E-Commerce listing moderation algorithm, models, tools, and other automated products; familiar with the building and training of listing moderation models and tools for Global E-Commerce platforms; capable of continuously optimizing and iterating relevant products through product operation means.
4. Refine the operation of listing moderation strategies through the analysis of moderation metrics and data to drive changes and efficiency improvements.
5. Collaborate with listing governance, risk compliance, moderation bases, and customer service experience for sellers & creators etc.; analyze the changes in delivery metrics and governance status of the listing moderation business, and clarify the direction and focus of strategy optimization.
6. Establish mechanisms for iterative optimization of strategy rules, project interaction and collaboration, emergency analysis and evaluation, etc., so as to achieve the closed-loop ecology of listing moderation strategy composition, release, implementation and emergency response.

**Qualifications**:
1. Bachelor degree or above, with at least 3 years work experience in Global E-Commerce moderation operations or product operations.
2. Data conscious with strong analytical ability to review and summarise problems; good at systemic problem solving.
3. Familiar with moderation management products; have product operation mindsets; able to convert operational problems into product operation solutions.
4. Strong learning, communication, and coordination skills; strong self-drive, empathy, sense of responsibility, and teamwork spirit.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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