Software Engineer
2 weeks ago
We are the e-commerce department for TikTok and its affiliates. We are responsible for the research and development of NLP algorithms under TikTok and its affiliates' overseas e-commerce business, mainly including intelligent customer service and machine translation.
- Responsible for Chinese and overseas's intelligent customer service under ByteDance's e-commerce business, based on two main kinds of products, which are automatic robots and intelligent assistance. Our team provides solutions such as intelligent dialogue, active service, and intelligent marketing, keep improving the efficiency of customer service staff and customers' experience. The algorithm capacities include the identification of a customer's incoming line, the intention understanding, and the solutions to various kinds of questions, etc.
- Responsible for the language quality of TikTok and its affiliates overseas e-commerce platform (e.g., TikTok shopping, Fanno), including improving machine translation quality of products' information, IM of buyers and sellers, and supporting scenario of cross-lingual searching.
**About the job**:Responsible for the NLP related R&D, mainly including**:
1. Language understanding, including intention recognition, emotion recognition, FAQ, etc.
2. Build an intelligent dialogue system, including mining questions and answers.
4. Machine translation, including the translation of product titles and details, IM and other scenarios.
5. Cross-lingual search, including cross language matching, cross-lingual vector retrieval, etc.
**Job Requirements**:
2. Familiar with at least one computer programming language, including but not limited to C/C++/Java/go/python.
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