Area Manager

5 days ago

Paya Lebar, Singapore Stuff’d Ventures Pte Ltd Full time

Area Managers are assumed to be skilled in managing diverse operations of 4-6 outlets in Singapore.
They have to build positive business relationships with the Outlet Manager and Team and be responsible for the overall success of the outlets by leading a team of outlet managers towards effective collaboration and
attainment of goals aligned to the company's strategic plans.

**Duties and Responsibilities shall include but not limited to**:
Management

Provides production direction to team members in a clear, concise, and positive way and coaches others to lead operations
Ensures Team Member delivers quality service and food in accordance with Stuff’d guidelines
Act as a point of contact between HQ Corporate office and assigned outlets
Provide information from HQ to Outlet Managers and Team through various ways of communication
Coach and mentor all levels of Team Members in your assigned outlets
Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, identify problems and suggest improvement measures
Ensure stores perform daily sales deposit, shift control, inventory orders, petty cash reimbursement, and other tasks in accordance with standards; timely and consistently
Review and ensure outlets’ Month-end administration and submission is timely and accurately

Outlet Operational Leadership

Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
Evaluate existing business procedures and recommend improvements
Ensure Outlet Manager leads execute all sales promotions effectively and efficiently
Coordinate and arrange ongoing maintenance with HQ Corporate office to ensure business continuity
Review customers feedback and incident reports, ensure actions are taken, and execute AAR for improvement

Food Safety Compliance

Ensure scheduled food audits are carried out timely and accurately
Enforce compliance of standard operating procedures
Ensure outlets’ food and ingredients products, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines
Ensure all SFA guidelines have been adhered to in your assigned outlets

Workplace Safety Compliance

Ensure safe work procedures and safety rules are communicated and followed at all levels of the team
Understand and identify hazards and implement effective risk control measures

Manpower

Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Manager(s) during operating hours
Manage manpower costs in your assigned outlets
Ensure accuracy in monthly timesheet submission in a timely manner
Resolve employees’ concerns and conflicts when required
Manage and maintain team’s hiring and attrition rate
Identify talent within your team for succession planning
Sets challenging goals for self and team members provides timely performance feedback and ensures accountability for each direct manager and staff
Know, enforce, educate and consult with all staff on all appropriate HR policies, security and safety procedures

Not Specified

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