Operations Analytics Director

2 weeks ago

Singapore foodpanda Full time

**Company Description**
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

The **Operations Analytics Director** will oversee a large team of analytics professionals dedicated to driving efficiency, performance and growth across Logistics, Service Operations, Quick Commerce, and Fraud & Automation. Reporting directly to Analytics Leadership and working closely with the Pandora COO, this role will lead from the front in the data-informed streamlining of our operations and the building of automations/forecasts/data-products to maximize efficiency. In addition, this role will play an important role in the Data & Analytics organization, elevating our people, process and technology.

The role will involve close collaboration with key stakeholders, including leadership in QC Commercial, Operations, Retail Media, and BizOps & Strategy, as well as DH Global Quick Commerce Product & Analytics teams. Additionally, the role requires engagement with product and technology teams across foodpanda, foodora, and Yemeksepeti, along with local operations and logistics teams to drive alignment and operational excellence.

**Main responsibilities**:

- Team Leadership: Build, mentor, and lead a team of data analysts and analytics managers, fostering a culture of continuous learning, effective communication, and high-quality output delivery.
- Business Acumen & Data Strategy: Partner with the COO and leadership team to define key performance metrics for operational sub-functions. Develop and implement robust self-service analytics solutions to empower data-driven decisions.
- Operational Optimization: Design and execute technical initiatives such as modeling, forecasting, and automation to enhance operational efficiency and solve complex business challenges.
- Prioritization: Define and implement prioritization frameworks to ensure the team focuses on initiatives with the highest potential business impact.
- Stakeholder Collaboration & Data Advocacy: Collaborate with senior leaders to understand strategic priorities and deliver tailored analytics solutions. Effectively communicate complex insights to drive organization-wide data literacy and action.
- Rigor: Review and enhance the team’s outputs, including advanced data models, dashboards, and data-driven presentations, ensuring accuracy and alignment with strategic objectives.

**Qualifications**
- Minimum 10 years of experience in tech, consulting, retail or similar industry, with at least 5+ years leading analytics teams. Experience in Operations, Logistics, or CPG is a plus.
- Advanced degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Operations Research, Industrial Engineering, Computer Science).
- Excelled influencing skills, with experience presenting storyboarded insights and strategic recommendations to senior stakeholders and executives.
- Experience with machine learning, forecasting, and optimization models is a strong plus.
- Experience working in a fast-paced, international environment.

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