Operations Director

1 day ago

Singapore beBeeCustomer Full time $4,000 - $6,000

Job Title: Operations Director

The Operations Director is a key leadership role responsible for the overall management and operation of the centre, ensuring it delivers exceptional service to customers.

  • Manage the day-to-day operations of the centre, including staff deployment, training, and development.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead and motivate a team of contact centre managers to achieve outstanding customer service and operational performance.
  • Collaborate with other teams to drive business growth and improve efficiency.

Requirements:

  • Proven experience in centre management, preferably in a fast-paced contact centre environment.
  • Excellent leadership and communication skills.
  • Able to work effectively in a team environment.
  • Strong analytical and problem-solving skills.

Benefits:

The Operations Director will enjoy a competitive remuneration package, including opportunities for career growth and professional development.

Working Environment:

The Operations Director will be based in our state-of-the-art contact centre, equipped with the latest technology and tools to support excellent customer service delivery.

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