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Business Assurance Officer

2 weeks ago

Museum, Singapore IDP Education Ltd Full time

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ _
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia. _
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities. _
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. _

**POSITION PURPOSE**

Reporting into the Business Assurance Manager this role will work closely as part of the global BA team to implement the assurance program’s strategy, policies, and procedures across Southeast Asia. This includes the delivery of the audit and investigation programs as well ensuring day to day operational compliance and security.

As the assurance lead in the Southeast Asia region the postholder will be involved in all local business decisions and related forums, ensuring that the BA teams perspective is integrated into local decision making. This includes new test centre and venue onboarding, presentations, training, and any other relevant activities.

**We are also open to talent resident at Bangkok (TH), Ho Chi Minh city (VN), and Singapore, with valid working rights in respective countries.**

**RESPONSIBILITIES**

**Test Security**
- Implement Security and Compliance improvements in the region in order to protect the integrity of IELTS and IDP Education Ltd
- Ensure that all investigations into security incidents in the region are accurate, complete, and all future mitigating actions are implemented
- Assist in the development of policies and procedures to reduce security incidents and risk exposure across the network.
- Monitor and track trends in security incidents and investigation data to assist in the deployment of a pro-active security framework.

**Audit**
- Drive compliance and process improvement across South East Asia
- Assis in the delivery of the audit schedule to ensure the successful completion of the UKVI and IDP compliance programs.
- Monitor and track trends in compliance across the network and ensure resources are utilized effectively to reduce ongoing non-compliance.

**Investigations**
- Complete investigations into security incidents and document all findings for review by local and central BA teams
- Track trends in investigation data and work with local staff to ensure that any necessary remedial action is taken

**People Partners**
- Work with test center administrators and their line managers to communicate areas for improvement in security and compliance.
- Represent the interests of IDP and IELTS across a range of IELTS partner forums and groupings as required.
- Oversee the scheduling and work output of all external compliance resources.

**WHAT WE'RE LOOKING FOR**

**Essential Requirements**
- Solid knowledge of IELTS policy, processes and systems
- Understanding of the role of quality and compliance in delivering IELTS business strategy
- High attention to detail and ability to multi-task
- Very good report writing and oral communication skills
- Ability to travel globally as required

**Desirable Requirements**
- Good interpersonal and communication skills to engage effectively with stakeholders
- Demonstrated research skills in an online and paper-based information environment
- Ability to combine audit and evaluation skills to facilitate quality improvement outcomes