Technology Support Iii, Incident Management

2 weeks ago

Tampines, Singapore JPMorganChase Full time

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the JPMorgan Chase & Co. Global Incident Command Center (GICC), you will fit into a 24/7 global team providing Incident Management and Response function to ensure effective and timely issue resolution of security incidents against the firms’ infrastructure.

You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event, in effort to prevent impact, or during an impacting Cybersecurity incident. The process executes against the firmwide Technology incident Management Standards and leverages ITIL best practices to govern remediation and safeguard failures. The team also covers internal and external engagements with our LOB partners including regulatory, compliance, privacy and/or media communications. Our incidents are categorized: technical outages (e.g. hardware failures, code/configuration issues, DB corruption, access issues, etc.); and cybersecurity events (e.g. malware, credential high jacking, zero-day vulnerabilities, DDoS, data exfiltration, etc.).

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC), providing 24/7 support for incident management and response.
- Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
- Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure and work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents
- Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents as well as utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products
- Analyze operational metrics to identify process improvements and deliver constructive feedback to the team
- Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in Computer Science or equivalent experience
- Formal training or certification on technology support concepts and 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in observability and monitoring tools and techniques
- Demonstrated command and control, documentation, and communication skills in previous roles and possess a high-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain
- Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
- Ability to work closely with business, technology, and project management partners to execute projects and improvements for the team
- Strong understanding of the ITIL framework and experience with incident management tools
- Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues
- Ability to influence senior technology managers across organizational boundaries through formal and informal channels
- Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement

**Preferred qualifications, capabilities, and skills**
- Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate
- Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management
- Demonstrated ability to multitask and prioritize in a stressful environment and is results-oriented

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, govern

  • Technology Support Ii, Major Incident Manager

    2 days ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Facilitate timely, clear and concise communications, summarizing incidents and...

  • Technology Support Iii, Payments Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...

  • Technology Support Iii, Payments Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...

  • Technology Support Iii, Core Banking Mission Control

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Manage Distributed Applications developed and hosted on JAVA, UNIX, ORACLE/DB2/SQL SERVER etc., as well as Middleware systems like IBM MQ (Mainframe Queues,), JMS etc. - Mitigate incidents in...

  • Software Engineer Iii, Payments Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Commercial and Investment Banking (CIB) Technology, Payments Technology team, you will be accountable for end-to-end technical delivery across Regulatory initiatives as...

  • Software Engineer Iii, Payments Technology Testing

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Corporate & Investment Bank - Test Integration & Implementation (TII) Payments Technology Testing team, you serve as a seasoned member of an agile team to design and...

  • Technology Support Iii, Exchange Engineer

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. Job responsibilities - Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical...

  • Software Engineer Iii, Post Trade Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Commercial and Investment Banking, Post-Trade Technology team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology...

  • Technology Support I, Production Management

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. **Job responsibilities** - Provide technical support on Securities Processing Applications to users. - Troubleshoot business issues, identifying root cause and solving problems to...

  • Technology Support Lead, Commercial Banking

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead under the** Commercial Banking, Business Continuity team,** you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...

  • Technology Support Lead, Payments Technology

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our...

  • Technology Support Ii, Payments Technology

    1 week ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Our Commercial & Investment Bank (CIB) relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets...

  • Digital Forensics

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Shape the future of cybersecurity through advanced digital forensics, contributing to firm-wide innovation and security. As a Digital Forensics Vice President in the Cybersecurity and Technology Controls, you will enhance the firm's cybersecurity posture through the collection, preservation, and examination of digital evidence. Your...

  • Software Engineer Iii, Regulatory Reporting

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Commercial and Investment Banking (CIB) Technology, Regulatory Reporting team, you will be accountable for end-to-end technical delivery across Regulatory initiatives as...

  • Technology Support Ii, Mission Control

    1 week ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Focuses on quick incident mitigation primarily to reduce downtime for customers. - Monitors changes going into the environment while ensuring system stability. - Provides...

  • Software Engineer Iii, Java, Securities Services

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Securities Services Technology, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and...

  • Software Engineer Iii

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Public Cloud Enablement & Adoption team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure,...

  • Technical Support Engineer

    2 weeks ago

    Tampines, Singapore Continent8 Full time

    **Technical Support Engineer - Asia** As part of our continued expansion, we are looking for Technical Support Engineer to join our 24/7 Service Management Centre Team. Based in Singapore, Asia, the successful individual will join a support organization currently spread across Europe & North America & Asia. Working under the direction of a team lead, as an...

  • Technology Support Lead, Corporate Data and

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support Lead in Corporate Technology, Corporate Data and Analytics Services (CDAS), you will play...

  • IT Support Engineer

    1 week ago

    Tampines, Singapore Neurones IT Asia Full time

    Neurones IT Asia is looking for **L1 Support Engineer** for one of our clients in Singapore. Your role as a developer will be to: **Responsibilities**: - Provide on-site / remote support to customers across Singapore [remote and on-site for APAC region] - Taking care of IT Infrastructure Support for across South-east Asian customers - To ensure any incident...