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Technology Support Iii, Cib Treasury Services
2 weeks ago
**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Work with SRE mindset to reduce manual toil and improve observability to increase operational efficient and improved productivity
**Required qualifications, capabilities, and skills**
- Bachelor’s degree in Computer Science or equivalent experience 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
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- Possess strong problem-solving skills and the ability to handle complex technical issues
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework such as Incident management, Change management, Problem management and Service management
- Possess a good knowledge of Oracle databases for data management and query optimization
- Possess strong experience with Grafana for data visualization / monitoring and alerting, enhancing system observability
**Preferred qualifications, capabilities, and skills**
- Experience with one or more general purpose programming languages and/or automation scripting - Python is preferrable
- Experience in banking domain is preferrable
- Embrace a Site Reliability Engineering (SRE) mindset, focusing on reliability, scalability, and automation to enhance system performance and resilience.
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
